Google Docs Help: Offline Troubleshooting


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  • Try clearing the browser cache and cookies, quit the browser and then restart the computer.
  • Remove existing offline data using the Offline Data Location section below.

 

Offline Data Location (Copied from here)

Windows Vista

  • Internet Explorer: C:\Users\%USERNAME%\AppData\LocalLow\Google\Google Gears for Internet Explorer
  • Firefox: Database files are stored in the user profile directory. C:\Users\%USERNAME%\AppData\Local\Mozilla\Firefox\Profiles\{PROFILE}.default\Google Gears for Firefox
Windows XP
  • Internet Explorer: C:\Documents and Settings\%USERNAME%\Local Settings\Application Data\Google\Google Gears for Internet Explorer
  • Firefox: Database files are stored in the user profile directory. C:\Documents and Settings\%USERNAME%\Local Settings\Application Data\Mozilla\Firefox\Profiles\{PROFILE}.default\Google Gears for Firefox
Mac OS/X Firefox

Database files are stored in the user profile directory. Users/%USERNAME%/Library/Caches/Firefox/Profiles/{PROFILE}.default/Google Gears for Firefox

 

Linux Firefox

Database files are stored in the user home directory. ~%USERNAME%/.mozilla/firefox/{PROFILE}.default/Google Gears for Firefox 

 


References

Gears Help Center

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