Content Policy


Introduction

Knol is a free service from Google that allows you to communicate, collaborate, and share your knowledge with the world.  We believe that Knol increases the availability of information, encourages freedom of expression, and makes possible new connections between authors and readers.

We respect our users' ownership of and responsibility for the content they choose to share. It is our belief that censoring this content is contrary to a service that bases itself on freedom of expression.  In order to uphold these values, we need to curb abuses that threaten our ability to provide this service and the freedom of expression it encourages. As a result, there are some boundaries on the type of content that can be hosted with Knol. The boundaries we've defined are those that both comply with legal requirements and that serve to enhance the service as a whole.

Please respect these guidelines. From time to time, we may change our content policies so please check back here.

Guidelines

PORNOGRAPHY, ADULT CONTENT, AND OBSCENITY:

  • Pornography, Nudity, and Sexually Explicit Material: We do not allow image or video content that contains nudity, sexually graphic material, or material that is otherwise deemed explicit by Google, unless it is used as a relevant illustration for a medical or educational knol.  If your knol does contain appropriate adult or explicit material, please mark the page as containing mature content as a courtesy to other Knol users, so that they will have the choice of viewing or not viewing this content.  You can do this either in the subtitle or in the opening paragraph of your knol.  We reserve the right to put such content, or any knol containing mature content, behind an interstitial.
  • Pedophilia, Incest and Bestiality: Users may not publish written, image, audio or video content that promotes pedophilia, incest and bestiality.
  • Commercial Pornography: We do not allow content that exists for the primary purpose of monetizing porn content or driving traffic to a monetized pornography site.
  • Child Pornography: Google has a zero-tolerance policy against child pornography, and we will terminate and report to the appropriate authorities any user who publishes or distributes child pornography, or who promotes material that is or purports to be child pornography.

HATEFUL CONTENT: Users may not publish material that promotes hate toward groups based on race or ethnic origin, religion, disability, gender, age, veteran status, and sexual orientation/gender identity.

VIOLENT CONTENT: Users may not publish direct threats of violence against any person or group of people.  We also ask users not to publish content that contains graphic violence.

COPYRIGHT: It is our policy to respond to clear notices of alleged copyright infringement. More information about our copyright procedures can be found here.

PRIVATE AND CONFIDENTIAL INFORMATION: We do not allow the unauthorized publishing of people's private and confidential information, such as credit card numbers, Social Security Numbers, driver's and other license numbers, and other personal information that is not publicly accessible.

IMPERSONATION: We do not allow impersonation of others through our services in a manner that is intended to or does mislead or confuse others.

COMMERCIAL ACTIVITY:  You may use Knol to create articles for your business or to promote your lawful products or services that are not otherwise prohibited by our Content Policy or Terms of Service, unless you are in Cuba, Iran, Burma (Myanmar), North Korea, Syria, or Sudan.  There are some commercial uses we don’t allow.  We don’t allow pages that have the primary purpose of redirecting visitors, acting as a bridge page, or driving traffic to another website.  We also don’t allow Knol pages that have the primary purpose of profiting from displaying ads from any publisher network, such as pages created with little or no unique content that exist only to display ads.

UNLAWFUL USE OF SERVICES: Our products and services should not be used for unlawful purposes or for promotion of dangerous and illegal activities. Your account may be terminated and you may be reported to the appropriate authorities.

SPAM, MALICIOUS CODES AND VIRUSES: We do not allow spamming or the transmission of malware and viruses or anything that might disrupt this service or harm our users. Spam includes, but is not limited to, sites that fail to meet Google's quality guidelines due to the use or promotion of such techniques as cloaking, keyword stuffing, search engine spamming, and doorway or bridge pages.


Take Action

Flag inappropriate content

If you believe that someone is violating our Content Policy or our Terms of Service, please click on the “Flag inappropriate content” link on the Knol page or on the Comment that contains the objectionable content.  If you report abuse, we’ll review your report and take action if appropriate.

FAQs

What happens if a page doesn't meet the content policy guidelines?

If Google flags a page for removal, we cease serving it to the public. It may remain temporarily in a non-editable transitional state where it may be visible to its author. After some point, it may be deleted.  Some accounts associated with flagged content may be terminated -- see the Term and Termination section of the Terms of Service.

Will  you reinstate removed content?

Google generally does not reinstate removed content. However, if you believe your knols were taken down in error, you may send email to knolhelp@google.com.

My content was flagged and removed. Can you tell me specifically what content was not acceptable?

Under most circumstances we will be unable to provide individual explanations of why specific content was taken down. We cannot provide any instructions on what will make content acceptable, beyond referring you back to this Content Policy document, and pointing to the examples on our Best Practices page as describing "ideal knols". For general guidance on creating good web content, see Google's Webmaster guidelines.

Why are "Top Pick" badges added to or taken away from knols?

The Top Pick badges are placed by an algorithm, not an individual human's decision. All knols need to meet the minimum standards described by this content policy -- see here for more details.

Comments

Need guidance on flagging

Dear Help --

How does one flag an author who does not have a bio page? The author's name page does not contain a button for Flag Inappropriate Content and the account in question has no bio page. Three of us want to flag.

My only other choice is to Approve an egregiously offensive foul language comment against myself (and by extension my two co-authors of two highly ranked Knols), then flag it in public view. I think you can see the Catch 22 here. I will not ever Approve the comment, and I'd prefer to share it without public view so Google can take appropriate action.

When you see the comment, you'll realize that Knol is also being attacked for metrics.

My writing team seeks your guidance, swiftly we hope.

Last edited Jun 9, 2009 9:49 AM
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Automatic removal of Knols with multiple commercial links

Even for Knols wanting to on-sell products, I see no need as an entrepreneur, for a Knol to have more than 2 links to the same commercial site.

When the content is rich in information/value-add and the author/enterprise gains the trust of the readers, then an automatic desire is created to want to link to further works and products offered by the author/enterprise. The reader actively goes looking for more and does not need to be bashed over the head with multiple links. This creates quality leads that eventually translates into successful sales.

So, I suggest that the algorithm can safely be set, from even a commercial point of view, that "if one article has more that 2 links to the same *.com site, then it should be removed from the Knol Library". For me, people CHOOSE/BUY quality but need to be PUSH/SOLD junk. Multiple links is push selling!

If this was clear at the start, then many spammers would simply go elsewhere or else craft their work to better balance the ‘give’ with the ‘take’.

Last edited Jun 26, 2009 3:51 AM
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Guidance from others

I wanted to call your attention to a new story that is gaining traction via CNN and may help Knol improve content guidelines to deal with extremist points of view expressed by individuals or groups
:
http://www.cnn.com/2009/TECH/05/08/facebook.holocaust.denial/index.html


May 8, 2009 8:51 AM
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Clear notice of copyright violation

Copyright infringement action sought by victim; more than 300 Knols may infringe.

Larry L. Whiteley wrote:

Thank you for your e-mail alerting us to this.

We certainly have no problem with Randy K linking to our web site but we do have a problem with him using material off our web site without our permission.

The articles he posted were written by outdoor writers who we paid for use only on our web site and they are not going to be happy with Randy K either for using their articles without paying them for them.

How do we get hold of Randy K or whoever is in charge of Knol to stop this?

Larry L. Whiteley
Bass Pro Shops/Tracker Marine Group
Manager of Communications
lwhiteley@basspro.com
417-873-5022
417-689-1118

Last edited May 8, 2009 4:09 PM
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Lists or Directories

I find pages the pages that consolidate information very useful. Is it in keeping with the content policy to build a collaborative knol listing relevant bloggers, thought leaders, and resources in a particular subject matter with links to all the different sources? Or would this be considered a violation of knol's bridge page policy since I would have links to the resources?

Last edited Apr 6, 2009 10:40 AM
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Türkish Knol

Hi Knol, I want to write turkish information about everything in the Knol so I ask a question can I use Knol as turkish information's source?

Mehmet ALTINEL

Last edited Mar 18, 2009 6:03 PM
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Copyright?

I understand that sponsors have the right to use/reproduce submitted knols as they see fit, but I am unclear about whether that would be exclusive rights - i.e. can I use essays submitted as knols (specifically, for the Knol for Dummies.com contest) in other ways myself at a later date?

Last edited Mar 16, 2009 6:06 PM
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What vs. How ? Wikepedia has a policy on admitting content that tells What

Wikipedia has repeatedly deleted content deemed 'Not an article' on the basis that the content deals with 'How to'.

What is the policy for Knol? --regarding What vs. How content?
What criteria governs classification as a 'What' content vs. 'How to'
content?

Last edited Mar 9, 2009 10:49 AM
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Knol Help
Knol Help
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